Our intention is to ensure our customers are 100% happy with their purchase.
CosiG Studiowear is pleased to offer a 7 day returns policy excluding sale items.
The easiest way to return an item for exchange is simply to post the item you no longer want back to us for a refund and simply repurchase the item you now would like on our site. Alternatively, send an email to firstname.lastname@example.org stating the reason for exchange and the item you would like to exchange to. Post the original item back with tags in tact.
We do not cover the shipping costs of returning the item back to us. Please include your original invoice and reasons for the return.
Should you receive any item that is defective we will replace this immediately. Please contact our customer service department on email@example.com.
REFUNDS NOT ACCEPTED
- Products that have had tags removed, have been worn or washed.
- Garments where the packaging has been damaged that it would render the product unsaleable.
- Sale items
HOW TO PROCESS A RETURN
- Please take a copy of the original invoice.
- Please return to:
Unit 5/5-7 Villiers Drive
Currumbin Waters QLD 4223
- You will be refunded within 5 days of us receiving your return parcel.
Please note we are not responsible for any items that may go missing or do not reach us. You may wish to ensure your method of return is traceable.
All refunds are refunded to the original payment method.